Tag Archives: providers

Direct booking providers will have ‘window of opportunity’ in post-COVID-19 travel

Direct booking providers will have ‘window of opportunity’ in post-COVID-19 travel

Online travel agents (OTAs) were the primary choice of booking channel for *44% of global respondents in Q3 2019, according to data and analytics experts. However, disputed refund policies, coupled with a lack of efficient customer service, give leading service providers an opportunity to boost direct bookings in post-pandemic travel. OTAs dominate the online travel […]

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